“The incident affected me too”

Simone is a doctor and talked with patient Merel.

Simone has been working as a surgeon for years, and felt really bad about Merel’s complication. The mediation offered the opportunity to openly explain what had happened, to answer questions, and to show Merel that it had affected her too. 

“As a doctor, of course you always do everything you can to have everything go well, but sometimes things go wrong. Afterwards, I felt the need to talk to Merel about what happened, and to show her how bad I felt about it. But for many different reasons, that never happened. During the mediation we rebuilt the trust and we were able to talk openly. I saw that my explanation and my answers to her questions offered Merel some peace. Now I can also go to work with a good feeling again.”

This is a true story. The names of the people involved were changed for privacy reasons.

Read the experience of Merel.